Track your order anytime on our Track Your Order page using your
order number and email address. We’ll also email you updates as soon as your package is shipped.
What are processing and shipping times?
Processing time:1–2 business days.
Shipping time:3–7 business days depending on your location.
A tracking number will be provided once your order is dispatched.
Do you offer free shipping?
Yes! We provide fast, free shipping on all orders — from our US fulfillment centers, crafted with German-quality standards.
Are your products genuine and guaranteed?
All products are 100% genuine and quality-checked before dispatch. We also provide a
30-day money-back guarantee if you’re not satisfied.
What is your return & exchange policy?
You may request a return or exchange within 30 days of delivery, provided the item is
unused and in its original packaging. Please see our Returns & Refunds Policy for details.
Which payment methods do you accept?
We accept secure payments via Visa, Mastercard, and PayPal.
Additional local methods may be available at checkout.
