Privacy Policy & Terms

Privacy Policy:


Who we are

Our website address is: https://elektrozone-germany.com.
We are an experienced company with over 10 years of expertise in smart electronics, home automation devices, and innovative gadgets. Our mission is to provide high-quality, reliable products and exceptional customer service to clients worldwide.

Comments

When visitors leave comments or reviews on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam and ensure platform security.

We may use an anonymized string (also called a hash) created from your email address to check if you are using the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After your comment is approved, your profile picture (if available via Gravatar) will be visible to the public in the context of your comment or review.

Media

If you upload images to our website (for example, in product reviews or your account profile), please avoid uploading images that contain embedded location data (EXIF GPS). This is because visitors to the website can download and extract location information from images published online.

We are not responsible for any personal information accidentally shared through uploaded media. Always ensure your files do not contain sensitive or private data before uploading.

Cookies

Our website uses cookies to enhance your browsing experience and improve site functionality. Cookies are small text files stored on your device that help us remember your preferences and settings.

  • Comment cookies: If you leave a comment or review on our site, you may choose to save your name, email address, and website in cookies for convenience. This means you will not have to re-enter your details the next time you comment. These cookies last for one year.
  • Login cookies: When you log into your account, we set cookies to remember your login details and display preferences. Login cookies last for two days, and screen preference cookies last for one year. If you select “Remember Me,” your login will remain active for two weeks. Logging out will remove these cookies.
  • Temporary cookies: When you visit our login page, we use a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

You can disable cookies at any time through your browser settings; however, some features of our website may not function correctly without them.

Embedded content from other websites

Our website may include embedded content (e.g., videos, images, articles) from other websites. Embedded content from other websites behaves in the same way as if you visited those websites directly.

These external websites may collect data about you, use cookies, employ third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction if you have an account and are logged into that external website. We recommend reviewing the privacy policies of those websites before interacting with their content.

Who we share your data with

We do not sell, trade, or rent your personal information to third parties.
However, in specific cases (such as password resets), your IP address may be included in the reset email for security and verification purposes.

How long we retain your data

If you leave a comment or review, the comment and its metadata are stored indefinitely. This allows us to automatically recognize and approve any follow-up comments without holding them in a moderation queue.

For registered users (if applicable), we store the personal information provided in their account profile. Users can view, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information when necessary for customer service or security purposes.

What rights you have over your data

If you have an account on our site or have left comments/reviews, you have the right to:

  • Request an exported file of the personal data we hold about you, including any data you have provided.
  • Request the deletion of any personal data we hold about you, except for data we are required to keep for administrative, legal, or security purposes.

To make such a request, please contact us using the details provided on our Contact page.

Where your data is sent

Visitor comments and reviews may be checked through an automated spam detection service to ensure platform safety and prevent fraudulent activity.

Terms & Conditions – Communication and Review Requests

Communication and Review Requests
After completing your order, we may contact you by email to request your feedback or a review of the products you purchased.
The purpose of these communications is to improve our services and provide reliable information based on genuine customer experiences.
You may unsubscribe from these messages at any time using the unsubscribe link included in every email.
We confirm that these communications will not be used for marketing purposes unless you have given explicit consent.

Privacy Policy – Review Requests

Review Requests
We use your contact details (name and email address) to send you an invitation to review the products you have purchased, after your order has been completed.
Legal basis for processing: legitimate interest in improving our service.
Data retention period: this data will be used for this purpose only once after the order is completed, unless you have given explicit consent for future communications.
Your rights: you can refuse to receive review request emails at any time by using the unsubscribe link in any message or by contacting us directly

Terms & Conditions:


Terms & Conditions

1. Introduction

Welcome to Elektrozone Germany. These Terms & Conditions outline the rules and regulations for the use of our website https://elektrozone-germany.com and for purchasing our products.
By accessing this website and/or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our site.

2. Company Background

We are a company with over 10 years of experience in the field of smart electronics, home automation devices, and innovative gadgets. Our mission is to provide high-quality products, fair prices, and excellent customer service to clients worldwide.

3. Products and Pricing

  • All product descriptions and prices are subject to change without prior notice.
  • Prices are listed in Euro (€) and may or may not include VAT depending on your location (please check at checkout).
  • We reserve the right to refuse or cancel any order if a product is listed at an incorrect price due to a typographical or technical error.

4. Orders & Payment

  • Orders can be placed through our website https://elektrozone-germany.com using the available payment methods at checkout.
  • Payment must be completed before the order is processed and shipped.
  • We reserve the right to cancel any order if payment is not received or if there is suspected fraudulent activity.

5. Shipping & Delivery

  • We aim to deliver orders within 5–15 days from the date of dispatch. This timeframe may vary depending on your location, courier service, and other external factors.
  • We will do our best to meet these delivery estimates, but they are not guaranteed.
  • Once the product is handed to the courier, delivery times are under the responsibility of the shipping service.

6. Returns & Refunds

  • You have the right to request a return within 30 days of receiving your order.
  • A return will only be accepted if the issue is caused by us or our supplier (e.g., defective product, wrong item sent).
  • Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
  • Once we receive and inspect the returned item, we will issue a refund or replacement as agreed.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the amount paid for the product in question.

8. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

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